Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Our Procedure – Either call us on 07716 671579 or write to us at:
Unit 909
Admirals Yard
Station Road
Bristol
BS34 6LR
(please request proof of receipt if posting) Or email us at .
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, we use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them.
Trusted roofer in Bristol & Bath
We are a committed, dedicated team of highly experienced roofers and we are proud to be listed in the following trusted trade listing websites:
Quality work guaranteed
We take pride in the quality of work we provide. We are regularly recommended by many of our happy customers for work carried out which is always welcome and appreciated. Feel free to ask for written references as we are always willing to provide them.
FULLY INSURED
We carry full liability insurance
ALL WORK GUARANTEED
All our work is guaranteed
Trade members of CORC (Confederation of Roofing Contractors)
Established in 1985, the Confederation of Roofing Contractors (CORC) is the premier roofing trade association in the UK. CORC members are considered to be the best roofing contractors in the business.
As members of the CORC, we offer our customers 10-20 year insurance-backed guarantees and deposit protection for the work that we do to give true peace of mind.
